Welcome to Garmins Store’s FAQ section. We’ve compiled answers to the most common questions about our premium fitness equipment, shipping policies, and more. Can’t find what you need? Our team of lifting enthusiasts is always ready to help at [email protected].

About Garmins Store

Who is Garmins Store for?
We cater to serious athletes and fitness enthusiasts worldwide who demand high-performance equipment. Our customers range from CrossFit competitors and weightlifters needing competition-grade bumper plates, to home gym builders looking for combo racks, to tech-savvy trainers tracking performance with our GPS watches and heart rate monitors.
What makes your products special?
Our equipment is selected for performance and durability. From competition-grade bumper plates designed for Olympic lifts to precision-engineered combo racks, we offer the same quality you’d find in professional training facilities. Our supplements like BCAAs and creatine are formulated for athletes who track their gains seriously.

Product Questions

How do I choose between competition and standard bumper plates?
Our competition bumper plates are designed for Olympic weightlifting with strict diameter and weight tolerances, ideal for competitive athletes. Standard bumper plates offer great durability for general training at a more accessible price point. Need help deciding? Email our team with your training goals.
Are your supplements suitable for competition use?
Yes, our BCAAs and creatine products are formulated to meet competitive athletes’ needs. However, we always recommend checking with your specific competition organization for their latest supplement policies.
Can I get advice on setting up my home gym?
Absolutely! Our warehouse team consists of certified trainers who can recommend equipment combinations based on your space, budget, and training style. Email us at [email protected] with details about your setup.

Shipping & Delivery

Where do you ship?
We ship worldwide from our Methuen, MA warehouse, excluding select remote regions in Asia. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?

Express Delivery: $12.95 flat rate via DHL/FedEx (10-15 business days after processing) – ideal for urgent needs like chest straps or supplements.

Free Standard Shipping: Free on orders over $50 via EMS (15-25 business days) – perfect for complete gym setups or bulk orders.

All orders typically process within 1-2 business days by our trainer-staffed warehouse team.

Do I need to be home for delivery?
Yes, all shipments require signature confirmation to ensure your premium equipment arrives safely. We recommend having someone available to sign for heavier items like combo racks or bumper plates.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery if anything doesn’t meet your expectations. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. The timing of the credit appearing in your account depends on your payment provider.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer installment payment options?
Currently, we don’t offer installment plans directly, but you may be able to use PayPal Credit or similar services through your payment provider.

Technical Support

How do I set up my Garmin chest strap or GPS watch?
All our activity trackers and heart rate monitors come with detailed setup guides. For personalized assistance, email our tech team with your specific model and issue at [email protected].
What if my equipment arrives damaged?
While we specially package all heavy equipment like combo racks to survive transit, if damage occurs, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll expedite a replacement.
Do you offer warranties on equipment?
Yes, most of our equipment comes with manufacturer warranties ranging from 1-5 years depending on the product. Details are included with each product’s documentation.

Contact Information

How can I contact customer service?
Our lifting-enthusiast team is available 24/7 at [email protected]. For fastest response, include your order number (if applicable) and detailed question. Our physical address is:

Garmins Store
23 Sable Run Lane
Methuen, MA 01844
USA
Do you have phone support?
Currently, we handle all customer service via email to ensure we can thoroughly address your questions and have written records of all communications. This allows our small but dedicated team to serve customers worldwide efficiently.

Still have questions? We’re here to help you build your fitness arsenal. Email us anytime at [email protected].