At Garmins Store, we fuel your fitness journey with premium equipment and supplements, delivered with the same dedication you bring to your workouts. Whether you’re stocking your home gym with bumper plates or optimizing recovery with BCAAs, we’ve got your back with transparent shipping and flexible return policies.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping (Recommended)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipment
– Flat Rate: $12.95 USD
– Best for: Faster delivery of competition bumper plates, combo racks, and time-sensitive supplements
Free Shipping
– Carrier: EMS
– Delivery Time: 15-25 business days after shipment
– Available for orders over $50 USD
– Best for: Non-urgent orders like exercise mats, gym accessories, or creatine
International Shipping
We ship worldwide (excluding select Asian regions and remote areas). International customers may be responsible for customs duties and taxes – check with your local authorities like you’d check your heart rate monitor during HIIT.
Returns & Exchanges
We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition – think unopened supplements with seals intact, unused equipment with tags attached, and packaging as pristine as competition-grade bumper plates.
Non-Returnable Items
For health and safety reasons, these products cannot be returned:
- Opened supplements (BCAAs, Creatine)
- Used chest straps and heart rate monitors
- Installed flooring or lighting products
How to Return an Item
Follow these steps like you’d follow your perfect deadlift form:
- Contact Us: Email [email protected] within 15 days with your return request (see template below).
- Wait for Approval: Our team responds within 2 business days (faster than PR attempts on fresh BCAAs).
- Package Securely: Use original packaging – protect those bumper plates like they’re competition-ready.
- Ship It Back: Send to our warehouse at 23 Sable Run Lane, Methuen, US 01844 using a trackable method.
- Confirmation: We’ll email when we receive and process your return.
Refund Process
Timing: Refunds processed within 3-5 business days after we receive your return (quicker than DOMS after leg day).
Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
Shipping Costs: Original shipping fees are non-refundable unless we made an error.
Exchange Process
Want to swap your compact squat rack for a free-standing rig? Exchanges follow the same process as returns. Once we receive your return, we’ll ship the new item with the same care we use for all our gym equipment.
Damaged or Incorrect Items
If your competition plates arrive damaged or you receive the wrong gym timer, contact us immediately at [email protected]. We’ll arrange a replacement or refund faster than you can chalk up for a heavy lift.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Garmins Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) for return/exchange: [Product Name] – [Quantity] – [Reason for Return/Exchange]
Preferred Resolution: [Refund / Exchange for (specific product if applicable)]
Additional Notes: [Any other relevant information]
Thank you,
[Your Full Name]
[Your Contact Information]
International Returns
For our global customers, return shipping costs are your responsibility. Note that duties and taxes for returned items may not be refundable – check with your local customs like you’d check your form during a heavy lift.
Questions?
Our customer service team responds faster than PR attempts on fresh BCAAs. Contact us at [email protected] with any questions.
Note: This policy may be updated periodically – check back like you’d check your equipment specs before a heavy lift.